Messaging Privacy Policy
This Messaging Privacy Policy applies to the Solar Host SMS program operated by Solar Lock VPN LLC. It explains how information is handled when you choose to receive Solar Host billing, account, and customer-care text messages.
Information we collect
For the SMS program, we may collect your mobile phone number, SMS consent and opt-out status, consent timestamps, message delivery and status information, account or billing context needed to provide requested notices, and communications you send to customer support.
How we use information
We use this information to provide transactional and customer-care messages such as invoice notices, payment reminders, secure payment links, payment confirmations, receipts, account notifications, and responses to customer-service requests; to honor messaging preferences; to protect the service from misuse; and to meet legal or regulatory requirements.
Mobile information and messaging consent
We may disclose information to service providers that help us operate the messaging program, such as messaging carriers and communications providers, hosting and security providers, and account or payment systems. They may use the information only to provide services on our behalf and not for their own marketing or promotional purposes.
Message frequency and charges
Message frequency varies based on account activity and customer-service interactions. Message and data rates may apply according to your mobile carrier and plan.
How you opt in
You may opt in through the public Solar Host SMS opt-in form at https://solarhostpro.com/sms-opt-in/ or through the unchecked SMS consent box presented on the Solar Host account registration form. Both methods require an affirmative choice. Consent is optional and is not required to make a purchase.
Your choices
Reply STOP to unsubscribe from Solar Host SMS messages. Reply HELP for assistance. You may also contact us at support@solarlockvpn.com. Opting out of SMS does not prevent you from using non-SMS methods to receive service or support where available.
Data retention and security
We retain messaging information only for as long as reasonably necessary to operate the program, document consent and opt-out requests, resolve disputes, maintain security, and satisfy applicable legal obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect information.
Changes to this policy
We may update this policy as the messaging program or legal requirements change. The updated version will be posted on this page with a revised effective date.
Contact
Questions about this policy or the Solar Host messaging program may be sent to support@solarlockvpn.com.